IF YOU DON'T FIND AN ANSWER HERE THEN PLEASE EMAIL US!
We ship worldwide, but we ask you to contact us if you are outside Europe or the United States, before completing your Cart so that we can discuss the best shipping method for your items.
We endeavour to ship items within 48 hours of cleared payment.
We accept returns if you are able to prove that the item does not match our catalogue description. In this event, shipping costs must be met by the purchaser.
We understand that buying on-line from a relatively new company can give rise to anxiety, and that is why we adhere to the strict code of conduct enforced by SAFE BUY.
We at Vintage London are totally committed to protecting your privacy. We comply with the principles of the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and the SafeBuy Code of Practice.
We collect information about you in order to process your order and to tailor your visit to our website to be as relevant to you as possible. That information will only be shared with other parties that are involved in the fulfilment of your order. We do not send random marketing emails to personal email addresses (spam).
We are happy to see clients by appointment either at Portobello or Chelsea. Please contct us either via email or telephone
to check availability.
We are happy to rent out items for fashion shoots, or films. A deposit for the full cost of the item is held against loss or
By definition, our pre-loved vintage finds come to you with 'a past'. The are not (unless stated otherwise) new items. We always do our best to describe imperfections. If you would like a more detailed condition report on anything before purchasing, we will always be happy to help.
Buying vintage clothes on line can often be difficult because of the sizing. All our clothing items are measured from seam to seam when laid flat on the floor. The size inidcated by a vintage label is often misleading as body shapes and sizes have changed dramatically over the decades. Although we endeavour to give accurate measurements, it must be remembered that they are, at best, an estimate.